How to Start Delivering for Uber Eats in Japan: A Guide for English Speakers

Working as an Uber Eats delivery partner in Japan offers a flexible way to earn money, explore your city, and be your own boss. But for foreigners, especially those who don’t speak Japanese fluently, the process can seem daunting. Can you really navigate the streets and communicate with restaurants and customers without strong language skills? The answer is yes, but it requires careful preparation.

This guide will walk you through everything you need to know, from the crucial visa requirements to using in-app tools to overcome the language barrier. Let’s get you ready to start delivering.

The Reality Check: Can You Deliver with Limited Japanese?

Let’s address the biggest question first. While Uber’s official Japanese website states that basic Japanese communication skills are required, the reality on the ground is more nuanced. Many foreign partners successfully deliver with limited Japanese, thanks to technology.

The Uber Driver app is your primary tool. It provides addresses, navigation, and, most importantly, a chat function with built-in translation. However, you may encounter situations—like complex building entrances or specific customer requests—where communication can be tricky. This guide will provide tips for these moments, but it’s important to start with realistic expectations.

Eligibility: The Most Important Step for Foreign Nationals

Before you think about bikes or bags, you must confirm your eligibility. Due to past issues with illegal work, Uber Japan has implemented very strict rules for foreign nationals. These measures are in place to prevent the misuse of the platform and ensure all partners have the legal right to work as independent contractors.

Important Notice: Your visa status is the single most critical factor in determining if you can register. Attempting to work without the proper qualifications can have serious legal consequences.

Who is Eligible to Register?

According to Uber’s official help page, new registrations for foreign nationals are limited to those holding specific residence statuses that grant unrestricted work permission. As of early 2025, these include:

• Permanent Resident (永住者, Eijusha)
• Spouse or Child of a Japanese National (日本人の配偶者等, Nihonjin no Haigusha tou)
• Spouse or Child of a Permanent Resident (永住者の配偶者等, Eijusha no Haigusha tou)
• Long-Term Resident (定住者, Teijusha)
• Specified Activities (Working Holiday) (特定活動（ワーキング・ホリデー）, Tokutei Katsudo)

If you hold one of these visas, you can proceed with the registration process. Be aware that Uber may require an in-person verification of your Residence Card (Zairyu Card) and passport at a partner center to complete your registration .

Who is NOT Eligible for New Registration?

Following a policy update, Uber Eats Japan no longer accepts new applications from individuals with visas that have work restrictions. This is a significant change from previous years. The following visa holders are NOT eligible for new registration:

• Student (留学, Ryugaku)
• Dependent/Family Stay (家族滞在, Kazoku Taizai)
• Cultural Activities (文化活動, Bunka Katsudo)
• Technical Intern Training (技能実習, Gino Jisshu)

This policy was implemented to combat illegal work, as some individuals on these visas were found working beyond the permitted hours or using borrowed accounts . If your visa is on this list, you unfortunately cannot register as a new Uber Eats delivery partner in Japan.

Your Toolkit: Required Documents and Gear

Once you’ve confirmed your eligibility, it’s time to gather your documents and gear.

Required Documents

You’ll need to upload clear photos of the following documents. Ensure they are valid and the name matches your account profile exactly.

• Profile Photo: A clear, forward-facing photo of yourself. No sunglasses or hats. A plain, white background is recommended.
• Identity Verification: A valid, photo-ID. This can be your:
  • Passport
  • Driver’s License (運転免許証)
  • My Number Card (マイナンバーカード)
  • Residence Card (在留カード)
• For Scooter or Car Deliveries:
  • Valid Japanese Driver’s License
  • Automobile Liability Insurance Certificate (自賠責保険証明書, Jibaiseki)
  • A clear photo of your vehicle’s license plate

Essential Gear

While you can start with just a few items, having the right gear makes the job much easier and safer.

• Smartphone: The Uber Driver app is your lifeline. A phone with a reliable internet connection and good battery life is non-negotiable.
• Insulated Delivery Bag: This is mandatory to keep food at the right temperature. While Uber previously provided bags, you now need to purchase your own. You can use an official Uber Eats bag or a suitable third-party one.
• Power Bank: Running navigation and the driver app drains your battery quickly. A power bank is a lifesaver.
• Phone Holder: If you’re delivering by bicycle or scooter, a secure phone holder is essential for safe navigation.

The Sign-Up Process: A Step-by-Step Walkthrough

The registration process is done entirely online and through the app. Here’s a general overview:

1. Create an Account: Go to the Uber sign-up page and create an account. You’ll provide basic information like your name, email, and phone number.
2. Upload Documents: You’ll be prompted to upload the documents listed above through the Uber Driver app or website.
3. Background Check & Approval: Uber will review your documents and conduct a background check. This can take a few days.
4. Set Up Bank Account: Add your Japanese bank account details to receive your weekly payments.
5. Get the App and Go Online: Once your account is activated, download the Uber Driver app, go online, and you can start accepting delivery requests!

Communication on the Go: Bridging the Language Gap

This is where technology becomes your most valuable asset. While you might not be able to have a full conversation, you can handle most delivery situations effectively.

Your Best Friend: The Uber App’s Built-in Tools

The Uber app has features designed to facilitate communication. The most important is the in-app chat between you and the customer.

The app’s messaging system integrates with Google Translate. This allows you to type in English and have it translated to Japanese for the customer, and vice-versa. Many delivery partners and customers use this feature successfully .

You can also use pre-set messages like “I’m at the building entrance” to provide quick updates without typing.

Handling Common Scenarios

• Finding the Restaurant: The app’s map is usually accurate. Look for the Uber Eats logo or tablet inside the restaurant. You can show your phone screen with the order number to the staff.
• Finding the Customer: Most addresses are clear, but large apartment buildings (known as “mansions”) can be tricky. Some have multiple entrances or complex layouts. If you’re lost, send a simple message through the app like, “Hello, I have arrived. I cannot find the entrance.” Many customers will understand and provide directions in simple English or come out to meet you.
• Customer Notes: Always check for delivery notes. Use the app’s translate function to understand them. Common notes include “leave at door” (置き配, okihai) or requests to call upon arrival.

Staying Safe and Professional on the Road

As an independent contractor, your safety is your responsibility. Uber provides safety guidelines and features within the app, but you should always prioritize your well-being.

• Obey Traffic Laws: This is paramount. Traffic safety is the biggest risk for delivery partners . Be predictable, use lights at night, and wear a helmet if on a bicycle.
• Be Respectful: A positive attitude goes a long way. Be polite to restaurant staff and customers. A simple “Arigatou gozaimasu” (Thank you) is always appreciated.
• Handle Food with Care: Use your insulated bag properly to ensure food arrives fresh and safe. This directly impacts your ratings and customer satisfaction.

Ready to Hit the Road? Sign Up Now!

Starting as an Uber Eats delivery partner in Japan is a great opportunity if you meet the strict eligibility criteria. By preparing your documents, getting the right gear, and learning to use the app’s communication tools, you can overcome the language barrier and start earning on your own schedule.

If you’re ready to begin your journey, you can start the registration process today. Use the link below to sign up and get started!

Sign Up for Uber Eats Delivery